Interactive Intelligence Group, a global leader of cloud services for customer engagement, communications and collaboration, is hosting a free web event titled, “5 in 5: Technologies that will Disrupt Customer Service by 2021.”
This 60-minute web event, “ideal for contact center managers, business operations managers and anyone responsible for improving the customer experience,” will be held Tuesday, Oct. 25 at 11 a.m. EST, a provided statement reads.
Interactive will be joined by Forrester Senior Analyst Ian Jacobs, who will give insights into the following five technology trends that will transform customer care over the next five years:
- Two-way video expanding within customer service.
- Augmented and virtual reality for sales and troubleshooting.
- Virtual assistants as next-generation self-service.
- Proliferation of messaging.
- Internet of Things and connected devices.
To learn more or to register, click here.
