LiveWorld, Inc. — a social customer experience company — announced today the expansion of messaging platforms supported through its comprehensive conversation management software.
MMW has learned that the SaaS platform enables brands to engage and converse 1-on-1 with new audiences, manage all their social media and messaging channels worldwide, and deliver more impactful conversational marketing campaigns.
LiveWorld empowers companies to increase personalized engagements across the customer journey through premier direct messaging channels. This expansion allows brands to extend their global and demographic reach across additional social media and messaging platforms, and drive engagement within a single interface.
“Brand loyalty is instilled through marketing campaigns with real-time brand engagements on messaging channels,” said Peter Friedman, Chairman and CEO, LiveWorld. “A personal touch blended with automation delivers targeted and high-value brand-to-customer interactions.”
In short, LiveWorld now offers the ability for brands to manage marketing campaign conversations with consumers across all the leading social media and messaging channels, including Facebook, Twitter, Instagram, YouTube, LinkedIn, Google+, Facebook Messenger, Twitter DM, SMS, WeChat, Telegram, Skype, Kik, LINE, Viber, and web chat.
For more info, check out Liveworld here.