MMW learned Tuesday that Verint will participate in various speaking engagements and industry events taking place this month.

CX Sydney 2017
May 9; Sydney, Australia
Martyn Riddle, APAC marketing director, will serve as a panelist during the “Customer-Obsessed Game Changers” session at 2:50 pm AEST. Attendees of this Forrester event will hear from a group of digital customer experience (CX) leaders about how traditional enterprises can challenge conventional notions of commerce and CX; how cultures and organizations need to adapt to the digital economy; and how marketers and technologists need to collaborate to define brands and delight customers.

Korea Channel & Communication Management Conference
May 17; Seoul, South Korea
Craig Seebach, VP, enterprise workforce optimization, will take part in the session “Creating a Customer Engagement Culture by Focusing on Workforce Optimization and Employee Engagement” at 10:40 am KST. Attendees will learn how WFO and employee engagement solutions are directly impacting both customer experiences and loyalty.

CXPA Insight Exchange 2017
May 16-17; Phoenix, Arizona
Raj Sivasubramanian, director, customer experience services, will present “Is Your Omnichannel Strategy Customer-Centric or Self-Centric?” on May 17 at 11 am ET. Many organizations have invested significant resources and time in omnichannel strategies. This session will explore how these strategies can equally benefit both companies and their customers and the role seamless communications across online and offline channels plays.

Verint Engage: Global Customer Conference 2017
May 22-25; Orlando, Florida
Customers from around the world will convene for this annual event that highlights customer success, market trends, technology innovation, customer experience insights and best practices for maximizing customer and employee engagement. Verint will be joined by a prestigious group of industry analysts, customers and thought leaders, who will explore how contact center, CX, branch and back-office operations, government and public sector, and marketing and digital professionals are achieving their goals, meeting and exceeding expectations, and excelling in today’s omnichannel sales, service and marketing environments. Find out more by clicking here.

Digital Transformation India 2017
May 30; Mumbai, India
Also speaking to the topic of “Customer-Obsessed Game Changers” will be Verint’s Anil Chawla, India country manager. During this regional Forrester event, Chawla will serve as a panel presenter at 3:50 pm IST during this one-day digital transformation event focused on “leading the digital enterprise for innovation and growth.”

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The software, we’re told, supports an integrated multi-departmental approach for managing and enriching customers’ social interactions.

While many organizations have embraced social media as a marketing and promotion channel, customers are increasingly using it to request service as well.

“These latest advancements to Verint Social Engagement are designed to help organizations coordinate and meet disparate social engagement needs and support the end-to-end management of customer care requirements,” the company said in a release.

There are many ways that consumers can engage digitally with organizations when they need help. In fact, a recent study of more than 24,000 consumers across 12 countries – sponsored by Verint in collaboration with Opinium Research — shows that two-thirds of respondents feel customer service online and via mobile devices needs to be faster and more intuitive. They often quickly reach a digital tipping point when they resort to picking up the phone to deal with a request.

We’re told that the latest enhancements to Verint Social Engagement can help bring an end to the frustration, “providing a platform for fast, personal social media interactions that are more than transactions.”

To learn more, check out the company here.

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