The holidays bring with them the biggest and busiest shopping season of the year. Consequently, taking advantage of Black Friday, Cyber Monday, and all of the related shopping insanity can seriously boost your bottom line.
But how do you reach out to customers, especially when you’re a startup? Mobile is a great place to begin, as long as you have a strategy that takes shoppers through your sales funnel.
Start with acquiring your customers through mobile ads and mobile-friendly messages. Then, re-engage with users who have used your app — or shopped on mobile with you before — through push notifications. Lastly, make sure that you have a streamlined mobile shopping and checkout process so customers do not get lost in the shuffle.
How else can you make the most of mobile?
Make sure your content is personalized and perfectly timed. You want your content to feel personal to the user to make sure it addresses your customer’s needs and desires. Also, consider that customer’s day. Are they at work at three in the afternoon and not likely to check their personal email? Pick a time that the largest swath of your customer base is likely to see the email before it is buried by other emails.
The bottom line? Never before has the power of mobile been so apparent during the retail calendar’s busiest quarter. With more than half of all smartphone owners now using a shopping app weekly, consumers are clearly ready and willing to connect with new and established brands alike on mobile like never before.
